Dr. Snook is amazing, nothing contrary with service. What I have an issue is that I arrived 10 min prior to scheduled appointment to check in and provide my updated medical info. Got called into the room right at my appointment time. Waited over 30-35 min with no visit. Got dressed to leave without being seen and at check out desk asked to not get charged for the visit, being I was never seen, only to find out I was ready to be seen. Not fun for a 40-45 min wait in scrubs in room. Not the first time. I understand my 'check in' did not process but for a new office building, new facility, the system should not glitch as such. As mentioned been going to Dr. Snook, and love her service, but the tech and overall system is not effective. Hoping next year's visit, it will be on spot to my scheduled appointment time. We'll see.